Contact Us

We'd Love to Hear From You

Have a question about your order, our products, or anything else? Our team is here to help! Reach out to us and we'll get back to you as soon as possible.

Customer Support

📧 Email: lumorasoulpet@outlook.com

We typically respond within 1–2 business days. Please include your order number (if applicable) in your message so we can assist you more efficiently.

Before You Contact Us

You may find a quick answer in our:

• FAQ Page
• Shipping Policy
• Return & Refund Policy

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday – Sunday: Closed

We appreciate your patience and look forward to connecting with you! 🐾